After-Hours Telephone Physicians' Triage Service
Extraordinary patient triage care and unmatched response times coupled with proper parental education while supporting physicians' cost management needs.
An Actual Call
One early November morning at 1 am, parents called their pediatrician and the call was forwarded to Physicians' Triage Service, about a first grader who had not been feeling well for several hours. They were somewhat concerned by the way the child was acting. She seemed quite tired, was not interested in fluids and didn't really want to be touched.
The parents denied any fever, cold symptoms, vomiting, respiratory difficulty, etc. After a few more questions, they agreed that she did have a rash, which was described as a dark red/purple rash scattered on her legs. Our nurse made the quick assessment that this was an emergency situation and advised ER evaluation immediately. The parents needed persuasion to take their child to the Emergency Room in the middle of the night and our nurse clearly explained the emergent need for immediate ER evaluation.
Diagnosis: Meningococcemia. The child would have died before morning if not triaged thoroughly.
After Hours Pediatric Triage on the Rise
Pat Miley, RN was the Nurse Manager of the first Primary Care After Hours Clinic in Ann Arbor, Michigan for 10 years, teaching, training and supervising registered nurses in quality pediatric triage. Within a short period of time, she began triaging pediatric calls through the night from her home for one pediatrician which rapidly increased to several others.
As the obvious need for quality after hours pediatric triage increased, Pat recognized the need to form Physicians' Triage Service, P.C. so that many other pediatricians and their patients could benefit from the highest quality of after hour care.
Physicians' Triage Service, P.C. All Rights Reserved. 2010
4710 Cameron Circle, Dexter Michigan 48130-9483
734-426-5302
